Introduction

Welcome to Spa Paradise. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa center in Jaipur or use our website (spaparadise.in).

Information We Collect

Personal Information

When you book an appointment or use our services, we may collect:

• Name and contact details (phone number, email address)
• Date of birth and age
• Gender
• Address
• Payment information
• Health information relevant to spa treatments (allergies, medical conditions, preferences)
• Membership details and booking history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for:

• Service Delivery: Processing bookings, providing spa treatments, and managing appointments
• Communication: Sending booking confirmations, reminders, and service updates
• Personalization: Customizing treatments based on your preferences and health information
• Marketing: Sharing promotional offers, new services, and membership benefits (with your consent)
• Payment Processing: Handling transactions securely
• Legal Compliance: Meeting regulatory and legal requirements
• Service Improvement: Analyzing feedback to enhance our services and customer experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, booking systems, and technology partners who assist in our operations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data storage systems
• Encrypted payment processing
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Analyze website traffic
• Improve website functionality

You can control cookie settings through your browser, but disabling cookies may affect your website experience.

Health Information Privacy

We take special care with health-related information you provide:

• Health information is collected only when necessary for treatment customization
• This information is stored securely and accessed only by authorized therapists
• We maintain strict confidentiality standards
• Information is retained only as long as necessary for service delivery and legal requirements

Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18 without parental consent.

Retention of Information

We retain your personal information for as long as:

• You remain an active customer or member
• Required for legal, accounting, or regulatory purposes
• Necessary to resolve disputes or enforce our agreements

After this period, information is securely deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.